- I keep getting pushed to Zune telephone support which points you to chat support or twitter
- Xbox live tells me its a zune problem but I have been unable to get help from zune.
- This has been an over all horrible situation that i can't get help with.
This year I have purchased two movies, at full price on Zune via Xbox Live. When I attempt to play the movies on my xbox it tells me that the movie can not be played even though the movies exist on my xbox hard drive. I was told by Zune support "As the content is no longer available there is no license to for the console to update to allow playback. I was told to look at section 8 of the TOU by the support person. I have read and reviewed the TOU in detail and section 9 only applies to the re-download of the content and not the actual playback of the content.
The Service may consist of specific content, features and functions that vary depending on your Territory and the type of device from which you access the Service. For example, the Service may include access to music, video, games, or mobile applications that are available in certain countries or for certain devices only.
Some content available in the Service may be unavailable from time to time or may only be offered for a limited time due to contractual or other limitations. As such, you may not be able to re-download or re-stream certain content that you have purchased. We have no obligation to provide a re-download or replacement of any content previously purchased. To the extent we receive information from the content owners indicating the date their content will be unavailable, we will endeavor to share this information with you.
Your ability to access the Service and obtain certain content is restricted to your Territory. If you change your account to a different Territory, you may not be able to re-download or re-stream content that was available to you in your previous Territory. You may be required to purchase and pay for content in your new Territory even though you have already paid for that content in the previous Territory.
I was told the following by Zune Support on twitter and asked for a refund.