YouTube stops shortly into a video

Pretty regularly now, Youtube will freeze the video somewhere between 1-3minutes. I can interact with the controls but nothing happens. Occasionally I can preempt the freeze by nudging fast-forward when I sense it's about time and it will go for at least a bit longer.

I can watch videos on the PC hooked up 5 feet away on the same wifi. I can watch videos on my phone with no problem, but when I connect to have them shown on the console, it freezes/sometimes refuses to load.

 

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Last updated July 4, 2018 Views 1 Applies to:

So I received a survey asking about my question, I responded that nobody helped me. I figured that would mean someone would at least say "working as intended" or something along the lines of "don't really know why".

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ime getting the same problem every other video works including internet app they work perfect but videos on youtube app keep freezing all of a sudden i dont know what is happening

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i can't watch any single video in the YouTube App, i start a video (it takes a while) and when it start it sudenly stoped, keeps bufering and lag

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Greetings Skywalker,

Sorry to hear you're having issues watching videos on the Youtube app.

There are a couple of things I would recommend trying for this.

The first would be to:

  1. Uninstall the Youtube app
  2. Reset your console by holding the power button for ~5 seconds
  3. Turning your console back on
  4. Reinstalling the app



The other suggestion I have for you is to try the steps outlined in our Low Streaming Quality support article.


Please give all that a shot and let us know how those steps work for you.

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