Your payment instrument could not be authorized. Please contact your provider, or try a different payment option.

I can't purchase points. I keep getting the error: "Your payment instrument could not be authorized. Please contact your provider, or try a different payment option."

My payment information is valid, it works elsewhere. I've tried adding new cards, get the same error.

I've read http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/19164.aspx and http://forums.xbox.com/xbox_forums/xbox_support/f/27/t/32.aspx. It doesn't apply.

There is nothing wrong with my billing information. I also have a zune pass tied to this live id and am able to make purchases on my Windows phone 7 and through the zune marketplace without issue, using the same credit card. I've also checked billing.microsoft.com and the payment options show up as valid.

 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

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