Your payment instrument could not be authorized (Paypal Problems)

Last night I tried to buy 500 MS Points with my paypal which is linked to my Xbox Live account. I got the following error message when I was confirming the payment:

Your payment instrument could not be authorized. Please contact your provider, or try a different payment option.

I tried re-adding my paypal account to my gamertag with no sucess. There is no issue with my credit card or bank account as I do not have a credit card, money is available in my paypal account. The address on my paypal matches the one on my Live account. I've searched Google and the forums here for hours, looking for a soloution but every solution that has been mentioned does not work. I used my Paypal last week to purchase points for DLC with no issues at all. I know of several other people who currently having the same problem right now, so this is just not me. Clearly there is something wrong with how Paypal and Xbox Live work together. Will this be fixed? I'm not calling customer support, because they do not know how to speak english, or barely know how to, and I don't have time to mess around with them.

 

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Last updated July 4, 2018 Views 6 Applies to:

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I also have this issue, with PayPal and two separate credit cards returning the same message. Microsoft tell me it must be the bank and the bank says there are no blocks, so MS need to get their damned *** together and sort this nonsense out.

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Same issue here. Are they going to fix it soon?

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Am still receiving the message, and now have ten 2.00 transactions against my card (MICROSOFT *BILLING BILL.MS.). This is fast becoming a joke, MS.

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Okay, just follow-up, I rang MS support this morning and they said some system upgrade had occurred (at their end) which may have caused the issue. They added in my credit card details directly via their system and all is now good. Hope this works for others.

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Well I hope they get it fixed for paypal soon then otherwise it is back to purchasing points from an online store for me.

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This is BS, i bought 2 lots of points earlier today fine no worries, Now i get teh error message and cna not buy from either xbox console or website. 2 different cards still nothing tried IE and firefox still nothing, cleared maraket place and system cache still nothing.

I rang my bacnk they told me they see hte earler purchases but cna not see any requests for the 3rd nd further attempts so they can not see why this would happened (i have enough cash)

i try the stupid amazon digital code but of course like every bloody thing it only works for the US.

I WANT TO BUY POINTS for heavens sake. but no thyey jsut take 2 bucks out of my account, so MS cna ninja caash but carnt take a larger amont and give me points

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One week later and this problem is still occuring. Will this ever be fixed or a solution found that actually works?

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I can now buy MS Points with Paypal. So it looks like MS has fixed up the issues with Paypal and maybe with credit cards (I can't check this though as I do not own a credit card) as well.

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I just had the same prob with two different cards.  Hope they don't try hitting me with multiple $2 charges...

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anybody

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