You are unable to download content

I’m seeing “unavailable in your region” messages
You know what? We have a whole sticky post dedicated to region-related issues. You should go check it out!

My download starts but won't finish (might say "Can't Download")
If you are having issues with downloading something after you have successfully purchased it, you might be experiencing internet speeds that are a little on the low side. You can go to and take the test to see what kind of speeds your network is getting. 

Keep in mind this is the speed coming into the house, not necessarily what is reaching the console. These speeds are being shared by every device you have connected to the network. You can try to help improve your LIVE speed by following these suggestions. If you are using a wireless internet connection, try plugging your console directly into the router or modem to improve your speeds. 

I think my speeds are fine, what else ya got? 
Alright then, it might have just been a little hiccup during the download. You can try to delete the file and re-download it from scratch. Just follow these basic steps, they only take a couple minutes:

Delete the content 

  1. On your console navigate to the Settings Hub and select System.
  2. Select Storage.
  3. Select your primary storage device, in most cases the Hard Drive.
  4. Select Games and Apps.
  5. Select the content you wish to delete.
  6. Select the game file.
  7. Select Delete.
  8. Select Yes.


For example, if you wanted to find the new Escalation Map Pack for Call of Duty: Black Ops that you saved to your hard drive, you would look under Games and Apps > Call of Duty: Black Ops > Escalation Map Pack.

If the content is not in the above location, try looking in the Games folder for Unknown Game. Delete this and continue with the steps. 

Clear system cache 


1. On your console navigate to the Settings Hub and select System.

2. Select Storage:

3. Highlight Hard Drive, press 

4. Select Clear System Cache:

5. Select Yes.

6. Restart the console.

7. Sign in to Xbox LIVE, go to the Marketplace, and try your purchase again.

Restart the system 

You can reset your modem and router by unplugging power to both for around 15 seconds. When restoring power, plug the modem in first, and then wait for all of the lights on the modem to come up. When those are all active, plug in the router. Once those lights are flashing normally, go ahead and sign into Xbox LIVE, and try your download again. 

Re-download from purchase history 

  1. On your console navigate to the Settings Hub and select Account.
  2. Select Download History.
  3. Find the content you wish to re-download and select it.
  4. Select Download Again.

I’m still not able to complete the download, what else can I do? 
If you have a firewall or extra network hardware, such as a modem or router, you might want to try configuring your setup to communicate better with Xbox LIVE. This is referred to as “opening ports” or “port forwarding”. 

You will need to open the following ports. To do this, please check the manual or website of the router you own for instructions. Information and links to router manufactures can be found on this support page.


  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)


I’m still having issues downloading! 
If you are still unable to properly download your content, please feel free to create a new post in this forum. Make sure to include as much of the following information as you possibly can. Thanks! 

What is the content you are trying to download? 
What error code or message are you receiving? 
What region is your account? 
What region do you physically live in? 
Please post image results from your like so:



Question Info

Last updated October 20, 2018 Views 341 Applies to:


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