So on release day I recieved my Xboxone. The console was broken. I spoke with support and they set up the Advance exchange .
I was told 3-5 days . In the last 3 days I have been told 4-6 days and 2-4 days .
And Xbox support still has not given me a tracking number for my console so i can make sure I am at my office when it arrives, i spoke with a woman today and she had the nerve to say , you will have it by christmas. Terrible customer service . I have lost all excitement for my new console. And when i do get it it will prob stay in the box due to not being excited anymore. Xbox support has been non informative. And thi sucks since i preordered my console Back in July .
Anyone having the same issue ?