Xbox Video won't play

I bought three different movies on my Windows 8 laptop and every time i try to watch them its says their is an error and the videos can't be played. i have tried numerous things to play them including deleting them and re-downloading them but nothing seems to work. Any help?

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey JT. What is the error message exactly? Any error codes? A bit more detail on the issue would be great, as well as exactly what troubleshooting you have tried. Thanks!

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It says this exactly:

Can't play.

Please try again. If the problem continues, visit www.xbox.com/support to check for guidance.

more info

Tell Microsoft more about this problem

0xc00d11cd (0x8000ff ff)

I have tried everything it says to try on the xbox support page and nothing seemed to help.

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I have had the same problems with TV Series and have to download all of them again to fix it. The XBox Movie system sucks and as I have limited download bandwidth I am being chaged extra by them.

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