Xbox Video Region Conundrum!

Hello All! 

I'm sure there is a post for this problem somewhere but I've not spotted it so far! 

I live in the United Arab Emirates, where I purchased my Xbox One console. I have a UK account. 

Initially Xbox video worked for purchases and rentals no problems, then I received a message saying I was unable to make any further purchases due to being in the wrong region. 

When I changed my region from UK to UAE I then received a message telling me Xbox video was unavailable in my region! By this stage it was too late to change back and I had to wait the 3 months to switch back to the UK. 

I'm now left with the problem of having a UK account whilst living in the UAE. I can watch on Xbox video any legacy purchases I made but am unable to purchase or rent anything new without receiving an error code. 

Can anyone help?!

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:
Answer

As mentioned above, there's nothing that can be done as Xbox Video/Microsoft Movies & TV is not currently available in the UAE and your account needs to match your physical location in order to purchase/rent content on the service.

Microsoft Movies & TV Team

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