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Xbox trying to charge me for a purchased game

I bought minecraft a while back with microsoft points. I deleted it yesterday because it froze my xbox. This happened whenever i tried to join someone or accept a request from outside the game. I tried to redownload it but it only says to purchase or get the trial. Please tell me something i can do

 

 

Redownload it from your download history - support.xbox.com/.../redownload-content

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It shows up as a trial game. There were times when i tried to join a friend and a message popped up saying it is a trial game and i need to download the full game. I restarted the game and i was able to join

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If the full game does not show in your download history and you're 100% sure you purchased it with this account, you would need to contact support directly to see if they can get it back for you. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

Generally nothing gets removed from your download history. If something doesn't show there, then it usually means you haven't purchased it with that account.

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Last updated August 18, 2021 Views 18 Applies to: