Xbox support couldn't help me even though she was very nice!!!!

Ok here goes I have a xbox the other day I bought a preowned xbox 360 from game to finally play Spartacus legends and the walking dead. I set up the 360 and put my xbox one gamertag in yet when ever I try downloading something it keeps popping up your credit card can't be retrieved. Please buy with your microsoft balance or try again later!!! Now after spending over a hour on the phone we had checked to make sure it was my correct card, billing address and cleared the cache etc it still won't let me download netflix and customer support have escalated my case to their highest team!!! Have anyone else heard of this please help ?

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Last updated July 4, 2018 Views 5 Applies to: