xbox repairs

I've just booked a repair for my 250gb slim. I notice that the packing instructions direct you to remove the HDD, but I think the fault is with the HDD. Any advice?

 

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Last updated July 4, 2018 Views 2 Applies to:

If the problem is with the hard drive, you would have to make sure to call and request a repair for that. A lot of times when you send in a console to be fixed, they send a refurbished one back so you're not guaranteed to get your same console and you wouldn't get your hard drive back.

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Yeah, definitely call phone support back and specify the return order with them. If they are simply repairing your HDD, you shouldn't have to send in your whole console. Also, back up any save files to a USB device before sending the HDD in.

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