We have a problema launching a game in Xbox ONE from the backward compatibility
When entering in a 360 game, appears the messagem "Data will not be saved, controller sellected didn't connected to a profile player. To save configuration and progresso, please, enter with a profile"
We did the following troubleshoot: Removed all profiles, cleared cache, cleared Storage data from 360, Power cycle console. After it, we downloaded profile again, but the issue persist, so, we exausted all TS possible
If helps, the first time we try to connect to a 360 game, the game displayed an option to choose a profile, but we had a connection failure and this message did not show again
Can you guys give us a solution for this issue? How can we enable the console or games to request a profile again
The account experiencing this issue is different from this one, so, if you need the Gamertag guys, just ask me PM :-D
Thanks in advance