xbox points

hey can't seem to get in touch with anyone to do with microsoft so wondered if any of u could help me. I have money in my xbox account, but I can't access it, it tells me on the xbox to go to a website for more info but there's no info?! any advice please?? Lx

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Xbox points have been discounted in exchange for local currency such as £ $ or Euros this happened a few months back this should of happened automatically you just have to confirm it when running the update. After that you should just be able to select the amount of cash you have in your account and use it. If there not enough money in your account you can pay the rest using a debt or credit card

Paul1708
Xbox Ambassador

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You can go to commerce.microsoft.com to check your balance and other information. If the message pointed you to somewhere else though, I couldn't tell from your description what that web page is.

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