Xbox points missing

I had to recover my gamertag to my console, god knows why it worked one day the next it did not. Anyway my account seems to be missing around 2000 xbox live points i am almost 100% sure i have not used them so how do i get them back.

 

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Last updated July 4, 2018 Views 0 Applies to:

Oh and these forums are confusing in more ways than one, thats why the post ended up here i was trying to find help or support on the main menu but had no luck i think microsoft are hiding.

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Maybe the forum manager can move this to the correct section.

Oh and this is what you get when trying to do the survey.

Service Unavailable - DNS failure

The server is temporarily unable to service your request. Please try again later.

Reference #11.3eb23554.1321133220.ef09133

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you could try to call xbox and talk to them and tell them your receipt if you have it to get your 2k MSP back.

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Visit Billing.Microsoft.com and check your Microsoft Point statement for recent months, You'll see what they were spent on. If you think your account is/was compromised, call xbox support @ (800) 4MY-XBOX (US-Toll Free) and they'll open up a case.

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Under "My Account" there is a link to check your purchase history and see where those points went. It sounds like your account was hijacked whether it was by an out of country phishing scammer or some friend who has your info who knows. I would guess it wasn't a phisher though because they tend to buy a lot of points when they get your account.

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