Xbox One will not read discs 80% of the time.

I first noticed this on launch day as it did it on the 2nd time of using it but now it's becoming more frequent. It does it with call of duty, battlefield, forza, Lego marvel and dead rising. All the discs are clean and everything is installed. Sometimes just removing and reinserting will fix the problem but other times it's 3 or 4 attempts. I understand this is a new console but as a customer I am not satisfied as it takes much of the enjoyment out of gaming if it takes you 10minutes to actually get a game to work.
 

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Last updated July 4, 2018 Views 6 Applies to:

you have a problem that needs a call to 800-MY-XBOX.

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This is not a common problem, and from the sounds of it you may be needing a console repair/replacement. The best course of action for you is to call 1-800-4MY-XBOX. This is unfortunate, and I hope it gets resolved for you as soon as possible.

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