XBOX ONE turns OFF alone while watching Netflix

Hi,

This happened three times now.

I left my kid whatching cartoons at Netflix and after 20-30 minutes the console shutted down all by itself.

Is there any configuration or issue with Kinect not seeing me in the room, automatically logging out and shutting the system down (in stand by, I mean)

I turned the "Kinect log in" off for the sake of tests, but would be nice to have a proper answer on the matter

 

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Last updated July 4, 2018 Views 508 Applies to:

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There is a power saving option in SETTINGS on the console which I think is set to 1 hour by default but shouldn't take affect while an app is running.

It could be that the cartoons are saying phrases which the console picks up as "Xbox off". I had this on Xbox 360 previously while watching Top Gear. So lower the TV volume and see if it still happens.

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I've had the same issue….i reported it to xbox and basically i was told there is no fix for this however wait out and a report was sent up to their engineers.  it also happens when i watch youtube as well………..

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This has happened to me many times and every time I contact customer support they do nothing to help me. I've tried all of the trouble shooting methods that they have suggested but am still encountering the same problems.

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Happens to me too whenever I watch a streaming app ... Hope they fix this

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This happens to me when i am watching Netflix. So far its fine with everything else. I already have done all the troubleshooting i can find. It started doing this when Netflix updated itself just a week or so ago.

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I have done everything as well the only thing they said is that it must be a hardware glitch and that i need to send my Xbox One in to be repaired. Since it is not on the app side it cannot be fixed and that it is a internal error

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So basically since about last week whenever i start watching netflix, within about 2 or 3 minutes of watching, my console does a hard shutdown. This only is happening with netflix though. And i uninstalled and reinstalled it but it didnt help at all. This is not happening to any of my friends so it makes me think theres a problem with the console but then it doesnt explain why it does this with netflix exclusively

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Having the same exact issue as Sgt Pickles2012. Two or three minutes and it just shuts off entirely.

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Same here, just started doing this recently and i am about to send it in.

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Same issue as the two people above. I'm very disappointed in this console. I expected much much more. Considering trading it in, now that I can't even watch Netflix; let alone play a two player game...because they don't exist. Good thing I bought that spare controller.

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