Xbox One Tracking Info

Hello everyone, I pre-ordered the Xbox One back in August and was charged last weekend for it. Why hasn't my tracking information been emailed to me yet? I'm starting to get worried since I ordered the day one edition through Microsoft which said also included day one arrival. I live about twenty minutes away from a Microsoft Store at the Bridgewater Mall in NJ if that has anything to do with it. If anyone from Microsoft could respond to this it would be appreciated. Thanks for the help!

 

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Last updated July 4, 2018 Views 4 Applies to:

Also, I'm sorry if this is located in the incorrect place. This is my first time using the Xbox forums.

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I would first check the spam folder and then log into the Microsoft Store site and look at your "Order History" to check the status of your order. You can also click a link there to track the order.

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Make sure you sign into the Microsoft store with the same account you used to purchase the console.  Did you order from your 360?

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 Make sure you're talking to them about the right account.  Also check commerce.microsoft.com and make sure it shows up there.

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