Xbox One Store Purchasing Issue

I am trying to purchase the $40 Destiny Taken King, and I keep getting the message "use a different way to pay" and "we couldn't get authorization for this."

I have a regular credit card, and I have used this card to buy things on other platforms.  I have also used this card to buy items on the xbox one marketplace just a few months ago.

The error code is PBR9012 any help would be appreciated.  Thanks.


Question Info

Last updated July 4, 2018 Views 47 Applies to:

Sorry to hear it.  It seems as though you're having a bit of billing issue there.  Unfortunately no one here can help with this.  You'll need to contact phone support for more assistance.  If you live in North America dial 1-800-469-9269

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