Xbox One Install Issue

We’re aware of an issue impacting a limited set of Xbox One customers when downloading new or updating existing games. We’re working hard to address this in a future update. In the meantime, we recommend that people who encounter this issue uninstall and reinstall the game to help resolve.

Before reinstalling a game, first you need to uninstall it from the console's hard drive. To uninstall:


  1. Press the Xbox button to open the guide, then select My Games & apps.
  2. Select Games.
  3. Highlight the game you want to uninstall, press the Menu button, then select Manage game & add-ons.
  4. Select Installed>Uninstall all, then confirm by selecting Uninstall all again.


You can reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download it again, go to My games & apps > Ready to install and select the game. You may also find the game by searching for it in the Microsoft Store.

 

Question Info


Last updated October 19, 2019 Views 4,328 Applies to: