Xbox one hangs when trying to add payment info or trying to buy anything


I have recently got my xbox one. I'm finding that when I go into settings and 'payment details' I an error that the service is unavailable and to try again later. Also when I try to buy anything from the xbox store I just get a grey screen with the loading circle endlessly circling. I get the same when trying to buy xbox live gold too. I would be very appreciative if anyone can help me?

I've opened all the ports I should need and got a NAT status as open, not sure what else to do.

Thanks so much,



Question Info

Last updated July 4, 2018 Views 6 Applies to:

Hey Tommy,

Firstly, you can actually do all that through this site. To do that, click on your picture up the top right of the screen, and click on "Xbox Settings" and go from there.

That won't fix your console though, so could I get you to try a hard reset. You can do this by having the xbox on, the holding down the power button for 10seconds until the console turns off. Then wait a minute or two before booting it back up. Then try again and see how it goes

Also, did you buy the console new? Or second hand?



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