XBOX ONE HALO MCC Bundle Edition, No Game Code

I've contacted multiple times with customer support (both in-game chat and telephone), only to be rudely told they cannot help or will not help me (and the one time they said it will be submitted to escalation, it was never done after I called back and they looked it up for me).  

I want escalations team to contact me regarding this issue.  Xbox was bought over 3 months ago (family bought it as a gift for me), didn't receive it until roughly 3 weeks ago, and finally opened it up few days ago, registered it, loving Desitny, but noticed no Halo MCC pre-installed. Looked for the code inside the box, nothing (only the 14-day trial code for gold).  Family member no longer have the receipt for this as it was over 3 months ago.  Box was completely sealed, so I know it was brand new.  I am very tired with Xbox and retailer pointing fingers are one another.  I just want my game and i want escalations to contact me to get this resolved.  

 

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Last updated July 4, 2018 Views 4 Applies to:

Did you look under the flaps of the box for the code?

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Yes, and no code.

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Thanks.  Where did you purchase the console from?  Was it from a retail store or locally?  Can you also check something for me?  Head to My Games & Apps and scroll all the way to the right until you see Ready to Install and let me know if the game is listed there (you won't be able to play it if it is, I just want to know).

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Not on the list.  The only games I installed on the recently on Xbox One was Destiny, Smite, and Metal Gear.  It was bought in a retailer.  And we tried to dispute this with them and no help, only to point fingers at you guys (while Xbox customer service does the same thing).  This is very frustrating.

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Ok, I've fired off a pm to Mister Beep and hopefully he may be able to help out in some way.  Keep an eye on this thread and your pm's.  

Thanks.

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I will, thank you kindly!

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Hey Vanu Commander!

Normally in these situations it is the retailer that you would want to visit to have this issue sorted, however I have passed this thread along to the proper folks so they can have a look for you. :)

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Thank you very much.  Escalation got a hold of me, and today, corrected the issue.  The problem is now resolved and I am happy!!

Thank you again for everything!

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I'm very happy to hear, Vanu Commander! Enjoy! :)

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