Xbox One game will not respond

I recently bought a game from the Xbox One Store. After the game finishes installing it will not let me use my controller to select anything, it's like my controller is froze but it's not. I talked to a Microsoft employee today and they told me to un-install the game and then re-install, and I did. Now I am having the same problem, what do I do?

The game is NBA 2K14 


Question Info

Last updated July 4, 2018 Views 2 Applies to: