I've spent two hours now with "Landon" as he gave me troubleshooting steps that are available publicly on the xbox site. I've tried all of these steps he's given me, and he's even began telling me steps we've already done.
My cable box is the Motorola DCH3200
I've asked multiple times if he would transfer me to ANYONE else (including his supervisor) and he has ignored all requests.
He's even gotten my chat mixed up with other support chats. Someone please help me. I don't want to do that "work around" with the energy saver mode. I paid $500 and that's what I expect out of it.
Here are the last couple parts of our chat. I believe he is finally about to transfer me.