xbox music charging/trying to charge my card

Whats the deal with this xbox music trying to charge my card even though i have auto renewal turned off. I tried the free month and it somehow manged to get me through pay pal even though i had auto renewal set to off once the first month expired.  Now it is still trying to charge my paypal account even though i have it turned off in settings. and I can not remove that account as it is showing an unpaid balance? for what I literally used xbox music for 5 minutes the day it first came out.. It lagged so much i never turned it back on. 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi,

If you're having an issue with being billed for something where automatic renewal was turned off (more than likely too late after it had already tried to charge you) then you would need to contact phone support to resolve that issue.

Please reach out to them here.

Thanks. 

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