xbox movie and music

I been having problems accessing my xbox movies. every time I have try it open the it says sorry try again later and that has been two weeks now. I have tried everything I could do. need help bad cause this problem has costed me a lot movies and tv shows that I am unable to watch.


Question Info

Last updated July 4, 2018 Views 0 Applies to:


We'd love to get you back to shows & music soon. Are there any error codes attached to that message you see? Can you share those with us?  

Have you been able to try clearing the console cache & redownloading the profile? What happens when you try that? 

Do you have an Xbox Music pass? If so, can you stream music at properly? What happens there? 

Do you have Windows 8? Do the Music & Video apps work for you there? What happens? 

Can any other profiles use the apps on console? What happens when you try them? Can you try your profile on another console? Does that work? What about other apps with your profile on your console? Everything else in order?

Post again with updates when you can & we'll be here to help.  

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