We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Just recently, today, I checked my balance, I have money on xbox account, But instead it's saying i have 0 points, and when I go to buy something, It won't let me cause it's using the "0 points" instead of money on the account...
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
While on the Xbox console you need to add a new payment option and click Confirm Purchase. You will receive a message stating "Would you like to use $X.XX in your Microsoft Account and charge the rest to your card?" Just click Yes and only the difference
will be charged to your card. If you click No or hit Back, the full amount will be charged to your card.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.