XBox Live

I just renewed my LIVE account, everything is connected, but it is still saying that this current profile is not allowed to play on XBox LIVE???

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It can sometimes take awhile to update when you renew your subscription. Sign out of your profile on the console, and sign back in. That should fix it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ensure that your subscription went through, go to your email and see if you have any new emails from Xbox. Most likely it just hasn't taken place yet. Sign out, wait a bit, and sign back in.

If it still shows that you have not renewed, re-download your profile. If problems persist contact Xbox Support at: 1 (800) 4MYXBOX

Best of luck!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is your account banned or anything like that? You might want to wait about 5-10 minutes if the problem still exists then just call the Xbox Live Support at - 1-800-4MyXbox

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is it a minor account? Also is your credit card valid?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you renewed your subscription via the Website it may take a little bit for it to get through to your console. If you want to speed up the process, recover your profile and it will basically force your console to grab the most recent info from the servers. If you need help doing that let us know and we can help you do it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The suggestion given by Wildmn is what I would do. If you still have issues after forcing your console to pull the most recent profile info then contact Xbox Support via chat/e-mail or phone (18004MYXBOX in the US).

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If it's when you log in, try playing a game, sometime's it say's that and you can't watch netflix or anything but you can still play a game online

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It always take some time before you are fully updated to gold

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.