Xbox Live Points / Money /PayPal

I downloaded 1600 Microsoft points offline which are now not available they then get change into just £0.34 for me to buy stuff why is this? Such a little amount when I just paid £15 offline for them? Then I try download fifa packs via PayPal and there's a error there to??? Can someone help me?
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there Davies! Let's see what we can do to get things sorted.

To start off, here's a couple questions for you to help us better understand the situation:

  1. When you head over to commerce.microsoft.com and check your balance there, do you still see only 0.34 in your account?
  2. What error code/message are you seeing when you try to download the FIFA packs?


Let us know and we'll be standing by to assist. =)

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