Xbox live parental controls

Hi, im 19 and for some reason the parental controls on my account are still active, though the parental account used is no longer in use and we do not know the passwords, all though the account would let me play games rated 18 (when i was 15) it will no longer let me accept terms and conditions, to be honest i have had nothing but problems with microsoft over the past few months, starting to doubt weather the xbox one is actualy going to be any good, might cancel my order.
if anyone has any advice, please help ASAP

many thanks



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Last updated July 3, 2018 Views 3 Applies to: