xbox live gold membership card code not found

Got a gift card from the store.it keeps telling me the code can not be found. what can i do 

 

Question Info


Last updated July 4, 2018 Views 357 Applies to:

Are you sure you're entering the correct code?  It's 25 digits.

Also, be sure you're not mixing up the code.  Sometimes 8 can be mistaken for B and O can be mistaken for 0.

Finally, if the code still does not work try returning it back to the store to have it activated or exchanged.

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