Xbox Live Family Pack and downloading content.

"This account is not permitted to download content with this rating". 

This is what I get every time I try to download something rated M. Now the thing that is bothering me is that before I joined in with the family pack, I was able to download anything.

I'm aware that some people might need to upgrade their account to an adult account, but my account was already an adult before I joined the family pack, thus the reason I was previously allowed to download anything, but it seems my account has been "demoted".

Now when I go under the options to promote my account to an adult account, the instructions state that "If' you're a member of a Gold Family Pack, your Gold membership will be removed."

What can I do to fix this without losing my gold membership?

Oh and no, my account does not have any restrictions under the family plan. 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It's a known issue with the family plan. It treats all accounts that are not the primary account as a child account even if it's not. You can read this thread for more information - forums.xbox.com/.../795.aspx

I believe you can also queue downloads from the website and it should work.

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Oh wow, that's a pretty big problem.

Well thank you for the help, and yes downloading from the websites works :D

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No problem

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