Xbox live day one code says already been used. Bought from Game with receipt what should I do?

I received an Xbox day one steel box live code for Christmas. My live membership expired last week, when I tried to renew it said it had already been used. Obviously I haven't used it so I need to know how to sort this. Please can someone help Thanks
 

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Last updated July 4, 2018 Views 17 Applies to:

im having the same problem as well but its with a three day pass, is it already on there or something?

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Hey there KatzOnFire!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

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