Disgusted! Problem 1-Can not add point. I talked to support twice, both times they took my phone number and said they had to take the problem upstairs. They never got back to me and the points are still not there. Problem 2-Cannot download anything. Tried 5 times to download YouTube app. It acts like it is trying ( get to 26%) and times out after a very long time. Message said to check service alerts on xbox.com. Pointless. Wish I could return and get my money back. I have had it with MS.