Xbox Gift Card not able to buy anything?

I bought a xbox gift card today and it will not allow me to buy anything from xbox? Is there something wrong?

 

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Last updated July 4, 2018 Views 6 Applies to:

Are you trying to use xbox.com? If so you cant use account currency to buy items from the website. If using your xbox are you receiving any error codes?

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im using my xbox and it doesn't even show up on the payment options. When I go to the Microsoft website it says that i have $50 in xbox credit.

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When purchasing from the console ot will automatically use your account balance, and then credit card if you dont have enough.

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That is the problem, it doesnt even say that I have it.

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can i use a prepaid gift card to buy dlc

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Dude this sucks. I bought $15 prepaid card and tried to use it but it says that I've reached the limit of how much I can spend in the xbox store today but i haven't bought anything from the xbox store ever...It shows my account balance as $15 but it says to buy it tomorrow. So far with my xbox I have had a pretty crappy experience and this just tops the cake. If anyone could help me I'd REALLY appreciate it. Thanks

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Did you buy the code out of region? That would be why

Currency codes are region locked

So a UK code won't work on French or German accounts etc

Commerce.Microsoft.com will shoe your balance but your balance must match the region of your account so if you bought a us code and using a Brazil account it won't work

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Hey there, MonsttaGB! I'm very sorry to see you may not be able to purchase any items! This thread is over a year old. Check over what ngocphi posted. If you are still running into purchasing issues, please post up a new thread detailing what you're running into, any error codes or messages you may be receiving, and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)

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