Xbox app freezing when being left open (unused) for a certain length of time

I'll often launch the Xbox app and just leave it running in the background, but I've noticed that after a certain length of time of not using it, when I click on its taskbar shortcut to look at it, it's frozen and is unresponsive. It will then crash and restart itself, and Event ID 2484 will appear in the event log: -

Package Microsoft.XboxApp_9.9.28033.0_x64__8wekyb3d8bbwe+Microsoft.XboxApp was terminated because it took too long to suspend.

 

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Last updated July 4, 2018 Views 17 Applies to:

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Hey, Sigma! Be sure to submit this through your Beta app so that it gets straight to the team that works on this. They do check out these forums, but submitting feedback will be the quickest way to ensure they have all the information they need. :)

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Hey, Miss Q. I'm just using the regular version at the moment, but I'll give the beta another go and see if it happens with that.

It might also explain why notifications are hit and miss, cos if the app is freezing up after being open for X amount of time, that'll be why I don't get message notifications.

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It might, yeah. The Beta app is a great resource for customers like yourself because you can easily report issues through it if they are still happening in there. Keep us updated! :)

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sigma its nice seeing you here. this same thing is happening to me as well and a lot of people. the app just keeps freezing. I have reported it

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Thank you for all of the feedback on this, everyone.  I've personally moved the reports over to the appropriate individuals so that we can track and look into this.

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Hey, diddy! Have you tried the beta? Are you having the same issue with that? I've just switched over to using the beta, so I'll post back if I have issues with it (and report it through the app).

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This just happened the first time I left the beta running idle in the background, so I submitted a report via the app.

This time, 2 events were logged: -

Package Microsoft.XboxAppBeta_10.10.7028.0_x64__8wekyb3d8bbwe+Microsoft.XboxAppBeta was terminated because it took too long to suspend.

And then a few seconds later: -

The program XboxApp.exe version 10.10.1510.7028 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: f28

Start Time: 01d10d9aa3208733

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.XboxAppBeta_10.10.7028.0_x64__8wekyb3d8bbwe\XboxApp.exe

Report Id: 76ee7a2a-79c8-11e5-9c58-08606e85cb65

Faulting package full name: Microsoft.XboxAppBeta_10.10.7028.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.XboxAppBeta

If you need any more info, let me know. Thanks!

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I updated to the latest beta version earlier (build 11.10.29014) and the issues persist with this version. If I leave the app running but unused for a few minutes, when I come back to it it's frozen and the 2 events mentioned in my previous post are logged in event viewer. This is repeatable every time, so you should be able to replicate it easily enough.

I reported it through the app again.

Cheers guys.

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We appreciate you submitting the feedback, SigmaTheDJ.  I wanted to let you know we're looking into this already.  Thanks for helping us improve the app to make it the best experience we can.

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The latest version of the app still has this problem, but it also has another annoying problem. When you're typing a message to a friend, the cursor freezes up as you're typing, then after a few seconds it'll unfreeze and everything you typed during that time suddenly pops into view. This happens on and off as you're typing the message.

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