Xbox account hacked

Hi,

My xbox account was recently hacked, i lost all of my levels in call of duty 4, world at war, mw2, black ops, mw3, and black ops 2, and i lost all of my achievements, my gamerscore was set to 0.

Can i get some help with this please,

Thanks.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

1193136629 is the ticket number for a live chat i had with an Xbox live customer service representative.

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Try posting here and see if you get help forums.xbox.com/.../41.aspx or contact support via support.xbox.com/.../contact-us theres not much that can be done for you here. Hope the links help =)

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when i contacted support they told me to put it here.

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There's a good chance that you were found to be cheating, and all of your points were zapped as a warning once they were researched and found to be true. They want you to be able to get your achievements-- but they want you to play the RIGHT way.

There is no way for the achievements and points to be put back into place.

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idk cuz it wasn't just that it was also my levels in every call of duty game, and battlefield 3, and i haven't cheated to get any gamerscore.

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Taken directly from a Code of Conduct page:

Gamerscore resets

A gamerscore correction occurs on a player’s Xbox LIVE account when they gain achievements through avoiding gameplay and using external tools. Xbox LIVE is committed to keeping the service free of this type of behavior as it violates the Xbox LIVE Terms of Use. When abnormal achievement or gamerscore activity is found, Xbox LIVE modifies the gamerscore of players who meet specific and automated criteria.

An Xbox LIVE player who obtains their gamerscore in this abnormal way will:

•Find their gamerscore reset to zero.

•Be unable to regain all previously earned achievements.

•Be labeled as a “cheater” for the community to view.

Although players who are identified by these criteria will start from a zero gamerscore, they will still be able to gain achievements for future games. In other words, we give them another chance to earn future achievements by earning them as other “fair” players do. The original gamerscore correction remains permanent without any way to appeal.

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So there you go.

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none of that happened to me i can regain my achievements and i regained a few so far, and my zone still says pro not cheater.

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Hi there.  It looks like the GamerScore has been reset- this is not something that could happen via the account being hacked, it is only something that the Enforcement team would be able to do. You can get more info here under "Forced Gamerscore Reset." Xbox LIVE Account Suspension | Xbox 360 Console Ban |

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