Xbox 360 E Freezes During Game Loading

Hi all,

I just recently bought the Xbox 360 E with the kinect to play Just Dance 2014. 

It was working for 2 weeks or so and then just today I tried loading the game,

it gives me all the kinect warnings and disclaimers, and then the screen just 

goes black and the xbox stops making disc-spinning noises. I can't return to the

home screen either or do anything; so I have to restart the console.

I have tried http://support.xbox.com/en-US/xbox-360/system/xbox-360-screen-freeze

with nothing working, but was wondering if anyone could help me out without me having to send it in

cause I just bought it.... This seems to only happen for that game as I can load

kinect adventures game fine. There are no scratches upon inspection of the disc and at

any rate it has been in the console the whole time and never touched since I got the console.

Any help is appreciated, thanks!

 

Question Info


Last updated August 13, 2018 Views 6 Applies to:

If you went through those steps, it is likely that you will need to send it in. The one thing I would try first is to install the game to the console. That way the disc only spins when you first put it in. If by chance it is a problem with the disc I would think this should take care of it.

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Oops, I guess I forgot to mention it was the 4gb model...otherwise, yea, I probably would have tried that :/

I bought a hard drive online to add storage so hopefully it comes in soon and I'll report back if installing it works.

Other than that I may have to send it in. Thanks!

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