Xbox 360 downloaded games not working

Just a couple weeks ago I purchased Assassins Creed Brotherhood for about $6 on the marketplace. It was on sale and I had $10 on my account so I bought it. I downloaded it over night and tried to play but when I did it would either tell me "the disc is unreadable" on startup, or when I started up my save game (which really wasnt a save because I didn't get to play at all.) I tried redownloading it multiple times clearing cache and everything. Then when I tried to start it it would freeze my xbox. So I cleared my system cache again and redownloaded it and now when i try to start it it just says "The game couldn't start. Try downloading the game again" I also just recently purchased portal 2 and crysis 3 on demand and had similar problems. Portal 2 seems to work now but crysis 3 and ac brotherhood are still giving me errors. Also the games I had previously downloaded work just fine. I really hope its not my hard drive I dont have money for a new one right now. Any help would be appreciated.
 

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Last updated July 4, 2018 Views 51 Applies to:

Unfortunately, yes, this does seem like a hard drive or XBOX system problem. You can send in your XBOX for a repair, click the following for help with that: support.xbox.com/.../getting-your-product-serviced

Otherwise, nobody will be able to help you over the forum as you have already tried most things that would be suggested here. If you do choose to send in your XBOX to get it repaired, I wish you luck!

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Hello,

There may be a slight glitch in the system so if you reset it, that should help.  The key for you would be delete the profile and download it again.

I've had success with the following steps:

1. Remove profile - SETTINGS page (far right from home page), select STORAGE, then find your profile and remove.

2. While in your hard drive under GAMES & APPS look for any red or yellow icons with incomplete or unknown.  Delete them.  (This may include the game you are trying to fix)

3.Clear System Cache - SETTINGS page, select STORAGE and highlight a drive but don't select it.  Press Y and select Clear System Cache.  Agree when asked.

4. Be Patient - turn your console off for a full minute.  This assists in resetting the console.

5. Turn on the console and download your profile - it is the icon next to 'create a profile'.  

Try again.  If you still have issues repeat the steps but at Step 2 delete the games causing issue then complete the steps with the following added.

6. Go to SETTINGS page & select ACCOUNT

7. Got to DOWNLOAD HISTORY and find the game/DLC you wanted.  The most recent are first.

8. Select the item and then select DOWNLOAD AGAIN.  This should fix the issue.

If you still have issues please feel free to write here again.

Good luck & happy gaming

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