Wont recognize discs

My Xbox just ran the newest update for the dashboard. Before the update, it was functioning without issue. After the update, it does not recognize that there is a disc in the drive. It says "open tray" where you would launch the game from. I went through all the listed steps, but I do not see a way to roll it back to before the update.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

You can try deleting the update to see if the update really is the problem.

Dashboard > Settings > System > Storage

Don't click hard drive or anything

Press: LB, RB, X, LB, RB, X

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Seems like your DVD drive is going out.

Does it recognize DVD movies and music CD's?

If not, contact support and get a repair.

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