wont let me buy xbox gold Status code 80190864

I treies reseeting my router and my xbox. Nothing works it just says it cant retrieve information. That same day i purchased from dust and it worked perfectly fine.

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Go to billing.microsoft.com and make sure that your credit card information matches your personal information and that you don't owe any money.  Your purchasing privileges have been suspended until that is worked out.

If you can't get any answers there you will need to contact support and speak with Billing.

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How do i check if I owe money?

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Go to the website onyx mentioned and it will show if there are any balances owed. That code means there is a billing violation on your account. It could be anything from a bit of information being wrong on your account to you having a balance owed. If you can't figure it out on that website, call support.

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Well I noticed in my recent purcahsed history "From Dust" Isnt up there, Is that whats causing this?

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Also my Xbox live trial was supposed to end on the 20th but instead it fell short on the first instead same thing  happened to me me when i used a prepaid 12m xbl code it only went on for 4 days before it cancelled itself.

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You should call up support and ask to speak with Billing to solve this problem

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