Won't give me the option to use my paypal account linked to my profile to make purchases

When I try to buy something in the marketplace it won't give me the option to use my paypal to download content
 

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Last updated July 4, 2018 Views 243 Applies to:

I tried to purchasing a game from the console side but it doesn't have the paypal option, however I discovered that it works on the xbox.com. So if you want to purchase something, I suggest on using that method until the XBox live staff get around to fixing that problem.

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This thread is well over a year old.  Can you please create a new one detailing your issue for proper assistance?  Thank you.

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Are you trying to buy on the Xbox.com or the console? If you haven't tried both you might want to give the other a try.

Does your Paypal show up on your account under your payment methods?

Does it show the Paypal and just won't let you purchase or does it say you have no valid payment instruments?

Have you tried removing the Paypal and reading it?

Is there a valid credit or debit associated with your Paypal? It will not work in the Xbox system if it is just tied to a bank or has a credit balance. You must have a card attached to it.

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With me, it's the other way around: I can use PayPal on the Xbox One, but can't use it when I want to purchase games on Xbox.com.

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What are you trying to purchase? If you're trying to purchase something from Xbox Videos or Xbox Music then it won't work. PayPal isn't allowed to be used to make purchases from those services.

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