Windows 8.1 (With Music Pass) No song playing at all, no error message

So I'm trying to play music on my 8.1 desktop using the Xbox Music that I have the Music Pass for. The song will not play at all and just stay at 0:00 even if I have downloaded them. 

Playing the same music on my Surface works just fine.

Didn't get any answer in the support chat at all.

 

Question Info


Last updated July 4, 2018 Views 13 Applies to:

Hey, Eyadish


Thanks for the question, we'd love to help you get the most out of your music pass. The first thing we'd try is checking for updates to the Xbox Music app, which is done through the Store app.  Anything there or any changes after you update?

If not, we would next try uninstalling the Music app with these specific steps:

1. right click the app, choose uninstall & confirm

2. When complete, search for "wsreset.exe" & run it.

3. After complete, please restart your computer & redownload Music from the Store app.


Any change? Let us know how it goes, we'll be here for you.  

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Same problem here. Keeps asking for a music pass. Can't stream but can download and play...

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I forgot about this thread, but the problem resolved itself. If I understood it correctly it was the live server that was down for that moment and I couldn't stream at all. The next day it worked fine and I could sync and download all songs (Except local music that doesn't exist in the store, can't match it with something).

Not sure how I will close down this thread and so, but the issue is solved :)

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