I do not use my Xbox at all and noticed my membership was still active. After trying to remove my payment option only to be met by a message stating "can not remove because this payment method is being used for... blah blah blah" so I go to stop the auto renewal and get a error message "an error occurred cancelling automatic renewal". Its like Microsoft doesn't want me to leave! Why is it so difficult to stop auto renewal and remove the payment method attached to this auto renewal?
Please do not refer me to account management guide I've read it all! and followed the actions to the letter, but still no success removing the payment option or cancelling the auto renewal.