Why won't you let me give you money for points?

I have tried 2 different cards today to try and buy points for my xbox live account. Both cards have been rejected.

 

The first is accepted but will not allow payment. I am aware of the issue with this card and so moved on to another. However my main Visa card will not even be accepted as a valid credit card. There is no block from my bank preventing me from using it with xbox live or microsoft. I don't know what the problem is. Can someone please tell me why microsoft doesn't want my money?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

The same thing is happening to me. I confirmed with my bank the card wasn't blocked and the small transactions they make to confirm they can draw from your account are going through. Just not the transaction for the points :( . I just bought the xbox this morning and this is my welcome. hooray!

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Same issue here! 2 debit cards, and 1 credit card, checked with my bank, everything is fine. This happened to me like 2 weeks ago, I couldnt renew my gold membership...

Please! Fix this one too!

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We have had issues too and we have determined that Microsoft is NOT Apple.  

i was able to add paypal and it allowed me to add 2 1600 point purchases and now it has locked that as well.

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what does apple have to do with paypal?

well that would be a fraud lock

you cannot make too many same purchases on a creditcard

call your bank or paypal to lift it (paypal is EBAY so i wouldn't call apple lol)

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making too many same purchases in a short period of time can result in a fraud lock

for everyone else read this

forums.xbox.com/.../17145.aspx

remeber the billing details must match the billing details of your card

important if you are using a prepaid creditcard as you would have to add billing details

also the REGION of the creditcard must match the region of your account

so if you are using a canadian creditcard or nz and but your account is in australia or US its never going to accept it

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It looks like there is a billing problem on your account. You will need to call Xbox Support.

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Hey guys! I totally understand your frustration with not being able to purchase content, but I need you all to know that posting a "same problem" post will not help anyone. I need you all to post your own issue, as well as the full error message/code you got when trying to add your card or purchase on the console.

For reference, make sure you check out the Payment Method (forums.xbox.com/.../19164.aspx) and Purchasing (forums.xbox.com/.../32.aspx) stickies.

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