Why is my only option to add payment option when trying to purchase dlc?

I bought the day one xbox one and since I've had it i cant buy dlc. It only lets me add a payment option but I have microsoft funds/currency is anyone else having this same issue? I dont want to add a credit card i want to use the funds that i own!

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

Hey DCR,

When you go to Settings --> Payment and Billing, does it show you have a balance on your Microsoft Account? Likewise, does your account on http://commerce.microsoft.com reflect that too?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm having the same issue. when I told xbox one support they just denied it and assumed It was there but I couldn't see it. I can still see my balance on xbox 360.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Make sure you check out this thread there are quite a few of this with this same problem.

forums.xbox.com/.../1793186.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.