Why can't i move my head on mine craft?

So on Xbox in mine craft, everything works fine no bugs except. i cant look around. i tried changing controls nothing. i changed the control layout and even on the left stick i couldn't move the head. How can i resolve this? i payed for this game and can't play it :[

 

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Last updated July 4, 2018 Views 13 Applies to:

bring up your settings and check your sensitivity may have glitched to zero just bump it up and it should be fine.