Why am I being charged?

I've had xbox live since 2008, and now I am being charged $10 from what my Mom told me. I don't know weither I've been hacked or microsoft is robbing us of our cash, but really I don't know why I am. I want xbox live, but if this keeps up, I maybe forced to sell my xbox.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

If you buy your subscription though the console or this website using a credit or debit card then it will automatically renew at the end of the time you took.

So for example if you bought a three month subscription, you would be charged again every three months.

If you believe this charge was made without your knowledge then you can query it with Support http://support.xbox.com/call-us 

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There is a simple solution to this issue if you do not wish to use a credit/debit card. Buy pre-paid cards. That way you won't have to worry about being charged at the end of each subscription term. You would just have to remember to buy another pre-paid card.

FYI, pre-paid cards can be stacked up to 36 months.

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