When to be refunded

On 18 july 2015, I tried to purchase live gold via my credit card but failed;meanwhile, I found the transaction had beed cancelled after checking.

After then, one of you agent told me that the money would be refunded to my card after 24 hours; however, I still cannot find my money back after checking with my bank.

Could you help to check is there any issue?

Date : 2015/07/18 07:27 UTC

Amt: 88 $

My thanks

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

Hi there,

You will have to contact Xbox Support via phone or live chat again. They will be able to check this for you, and they are the only ones who can give you refunds or access your account payment information.

support.xbox.com/contact-us

Thanks!

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