When i try to add a debit card, it says that I have to enter a valid credit card number when mine is perfectly correct and valid.

I am on the 'add credit card' section on the Xbox website and it says below the credit card number section 'please enter a valid credit card number'. Please help me as I have used this card to purchase Microsoft points before and i accidentally deleted the payment option. I am trying to add it again and I'm sure all my information is correct, so please tell me why it says this.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Something is wrong with the card number you have entered for that to come up.

The card has not passed the check sum of the selected card type you entered. ie visa/mc/discover

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Can you try adding it on the console. Let me know if you get an error message/code. Thanks!

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Debit works On the console

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[REMOVED - LANGUAGE] at microsoft cannot recognize a valid card.  Sell your stock in MS!

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Hey Daddy! When you try adding a card on the console, what is the exact error message/code you are seeing? Let us know so we can give you a hand, thanks!

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"Please enter a valid credit card number."  This is a valid Amex card, used by Amazon and a jillion other online purchases.  The security code is correct, I work at Amex, so should know.  The same card works from the console, I've quadruple checked the number, am not typing it incorrectly.  There is definitely something wrong with your web page algorithm, I wonder if you're using the M/C or Visa algorithm when you should be using AXP or something?!  C'mon guys, get it right!!

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I had to enroll via paypal - which surprise - uses the same AXP card I'm trying to register here.  Probably better, anyway to keep my card from being entered and auto billed here.

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