Whats my parental email address

Hi,

Even though I think i must now be old enough for  a full account here (Im 16 but maybe its 18) I cant do anything, not even go about "promoting" my account because I need a parent to sign in to accept the new T&Cs. My parents have forgotten what account they would have used for this and cant even remember the details of any of them. How can I check what the parental email address on my account is?

Thanks

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

beatleshelp1, have your perents contact 1-800-4MY-XBOX and have them explain the situation to the support guys. They may be able to associate a new parental e-mail or, if possible, remove the need for one.

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Hey there Shelp! If your parents have forgotten the information for their accounts, have them visit http://xbox.com/forgot and try the steps there. Once they have regained control of their account they can accept the TOU for you.

You do have to be 18 (in most regions) to be promoted to an Adult Account though, so you have a couple years before that. Thanks!

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